Who do we deliver to?
We currently ship to all countries in and around the US, Europe and the UK which includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined on the weight of the entire parcel (not per item) and start from just £3.95.
Please be advised that under no circumstance would an international/UK customer have to pay an additional fee upon collection of a parcel from a depot or customs office. All payments for items and delivery are made online only and no other payments are required for the receipt of the goods. Kindly note that if an invoice is required upon collection please contact us so that we can issue you one via email.
For the countries that we deliver to outside of the EU, due to our current courier shipment agreement for all countries outside of the EU including Africa, Asia, South America, Caribbean and Australia there is a 1.5kg limit per package which unfortunately under no circumstance can be waived.
All of the delivery charges for international and domestic parcels are calculated on the weight of the parcel from which you will be informed about full total amount of your order before you make your payment. Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through.
It is the customer responsibility to ensure that all of the order details are correct which include the correct sizes, colours and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel.
We suggest that you write a safe place option or a specific delivery request as a signature may not always be required for delivery of the parcel. If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
Dependent of your method of payment, you can have your parcel shipped to an alternative address. You must ensure that the full address details are included, such as the company organisation or name. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank. When using PayPal the address must be registered, verified and confirmed on the account and the shipping address is restricted to the same country of billing registration.
Unfortunately it is not possible to pay with PayPal orders/accounts as the billing and shipping address has to be in the same country. Orders will not go through if the billing and shipping address is different on all PayPal orders.
For all Royal Mail orders we cannot give an exact date or time for the delivery as the parcel will be delivered within the approximate 1-3 days (unless stated otherwise) that we advise from the dispatch date. No orders are delivered on UK bank holidays. All delivery dates should be estimated from the date the order is despathed which is usually approximately 1-3 days from this date. You must allow at least 48hours for pick and pack before dispatch. All dates for delivery which include other courier services i.e. DHL, DPD, PARCELFORCE should be calculated form the date of dispatch not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery. Out of our current couriers on all orders it is only Royal Mail who conducts Saturday deliveries between 9am-3pm. All other orders are delivered between Monday and Friday between 9am- 5pm (7pm for certain couriers).
Please also be advised that Royal Mail Special Delivery service is available but only for all UK parcels less than 10kg. When you get to the checkout of your order, you will be given your order delivery information including the service used, prices and courier. If there is no special delivery option given at the checkout this means that your parcel is not eligible for this service. For all UK Saturday orders before 12pm will be delivered Monday Morning (not including bank holidays). Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday. For confirmation of these dates kindly refer to the following link; https://www.gov.uk/bank-holidays Orders made after this time or on Sunday will be delivered on Tuesday. All other times on weekdays for orders made before 2pm will be delivered the following day.
Additional information send from the couriers such as text messages and email are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender (JQ Wholesale) for the exact dispatch information for precise and more accurate information.